In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.

Architecture, Permissions & Roles, Operations Brian Oblinger Architecture, Permissions & Roles, Operations Brian Oblinger

🔓 107: Under the surface

Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience.

Read More
Measurement Brian Oblinger Measurement Brian Oblinger

🔓 105: Measurin’ vibes

Erica and Brian push back hard on the idea that measuring community ROI isn’t important (we can’t believe we had to talk about this or are typing this right now, but here we are).

Measurement resources:

Read More
Career Brian Oblinger Career Brian Oblinger

🔓 100: Win the interview

Erica and Brian run down the most common interview questions and how to answer them.

Read More
Advocacy Brian Oblinger Advocacy Brian Oblinger

🧵 90: Opportunities

“Thinking more about ambassador programs. The problem with most is that the benefits to the ambassador don’t immediately benefit them personally or professionally. I think that needs to change. Any good examples from programs you’ve seen?” — Joshua Grose

Read More