🔓 95: An expectation that you’re listening

How to get started collecting feedback and ideas from your community when you can’t commit to full-blown ideation and complex processes.

• Community Industry News:

  • Jessica Mendez joined Contentsquare as CX Specialist, Community Manager

  • Steven Demoya joined TelevisaUnivision as Help Center Community Manager

  • Mariana Rodriguez joined Coinshift as Community Manager

  • V.J. Watkins joined FinancialForce as Community Manager

  • Faruq Hammed joined RECUR as Community Manager

  • Rima Sengupta joined Automation Anywhere as Community Manager

🔓 33: Everybody wants a purple pony

How to drive product enhancements and innovation through crowdsourced ideation programs with your community.

• Community Industry News

  • Erin O’Neill joined Funnel IQ as Community Manager

  • Diana Morgan joined Copy.ai as Head of Community

  • Lauren Lee joined Puppetize as Community Director

  • Molli Aronce joined Facebook Reality Labs as Community Manager

  • Kristina Prickett joined Moxie as Senior Community Strategist 

  • Eric Steig joined Zilliz as Director of Open Source Communities

  • Pattie Kettle joined Xactly Corp as Community Manager

  • Luiza Drachicean was promoted to Global Advocacy Community Manager at UIPath

  • David Sciuto joined Graylog as Senior Principal Community Manager

  • Isaiah Brown joined Houzz as Pro Community Marketing Manager

• Ideation:

  • Jamf implements community ideas in every release

  • Dell Ideastorm

  • Starbucks Ideas

  • Shawna Wolverton

  • Purple Pony

• Aftershow:

  • Tim Tams

• Sponsored by:

  • The 2021 Community Club Summit is the virtual event for builders and leaders in community-led companies. Join for free on May 11-13 for three days.

  • Higher Logic’s new community for products will help B2B companies improve customer experience and success, tailor marketing efforts, build brand advocates, and scale support efforts.

🔓 32: They love it when you say “Agile”

Working with Product and Engineering to gather customer feedback, increase feature adoption, and build better products with communities.

• Community Industry News:

  • Common Room raised $32.3 Million in a Series B

  • Higher Logic launches new product packaging

  • Philippe Beaudette joined StackOverflow as Community Manager (Trust & Safety)

  • Or Manor joined ThinkUp Global as Community Manager

  • Jillian Bejtlich joined Zapier as Director of Community

  • Allison Able joined Sisense as Sr. Manager of Community

  • Jacob Gross joined Alignable as Community Manager

  • Amanda Peterson joined MURAL as Community Manager

  • Gabby McCone was promoted to Program Manager, Business Community at Pinterest

  • Francisco Fonseca is Creator at the Journey Endurance Club

  • Katherine Morillo was promoted to Community Manager at Airbnb

• Working with Product and Engineering:

  • Brian’s Blog Post on Building Product Communities

  • “Engineers are not good at dealing with customers!”

• Sponsored by:

  • Higher Logic’s new options for customer communities will help B2B companies improve customer experience and success, tailor marketing efforts, build brand advocates, and scale support efforts.

  • The 2021 Community Club Summit is the virtual event for builders and leaders in community-led companies. Join for free on May 11-13 for three days of content, thousands of attendees, and over 25 speaker sessions.