In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 95: An expectation that you’re listening
How to get started collecting feedback and ideas from your community when you can’t commit to full-blown ideation and complex processes.
🔓 33: Everybody wants a purple pony
How to drive product enhancements and innovation through crowdsourced ideation programs with your community.
Community Industry News
Molli Aronce joined Facebook Reality Labs as Community Manager
Kristina Prickett joined Moxie as Senior Community Strategist
Eric Steig joined Zilliz as Director of Open Source Communities
Luiza Drachicean was promoted to Global Advocacy Community Manager at UIPath
David Sciuto joined Graylog as Senior Principal Community Manager
Isaiah Brown joined Houzz as Pro Community Marketing Manager
Ideation:
Aftershow:
Sponsored by:
The 2021 Community Club Summit is the virtual event for builders and leaders in community-led companies. Join for free on May 11-13 for three days.
Higher Logic’s new community for products will help B2B companies improve customer experience and success, tailor marketing efforts, build brand advocates, and scale support efforts.
🔓 32: They love it when you say “Agile”
Working with Product and Engineering to gather customer feedback, increase feature adoption, and build better products with communities.
Community Industry News:
Working with Product and Engineering:
Sponsored by:
Higher Logic’s new options for customer communities will help B2B companies improve customer experience and success, tailor marketing efforts, build brand advocates, and scale support efforts.
The 2021 Community Club Summit is the virtual event for builders and leaders in community-led companies. Join for free on May 11-13 for three days of content, thousands of attendees, and over 25 speaker sessions.