🔓 102: Scale, success, service, and hubs

The state of the market, why Customer Success is driving community inside of organizations, and how we can partner to deliver value.

• Resources about CS + Community:

  • Podcast: 🔓 34: The “S” stands for “Success”

  • Blog: Building Scalable Customer Success Through Communities

🔓 34: The “S” stands for “Success”

How Customer Success and Community can partner to ignite education, adoption, satisfaction, upsells, renewals, retention, and advocacy.

• Brian Rights A Wrong:

  • Molli Aronce

• Community Industry News:

  • Higher Logic Acquired Vanilla

  • Mighty Networks raised $50M in a Series B

  • Nisha Baxi joined Gong as Head of Community

  • Sharath joined Product Hunt as Community Programs Manager

  • Mark Finnern joined Outschool as Head of Community 

  • Becky Scott joined JumpCloud as Sr. Mgr, Technical Community

  • Janice James joined AuditBoard as Head of Community

  • Monica Sibisteanu was promoted to Head of Content & Community at Monese

  • Iryna Charkashyna was promoted to Manager, Front End Development, Community Platforms at Palo Alto Networks

  • Ashley Dodge was promoted to Senior Director, Community at Copado

  • Chris Shernaman joined Netskope as Online Community Manager

• Customer Success

  • Alteryx Use Case Stories

• Sponsored by:

  • Higher Logic Acquires Vanilla: Better Together - Combining two, industry-leading platforms to bring human-focused engagement to more people than ever before.

  • C School delivers hands-on education, mentorship, and independent practice so that you can land a full-time job in community. They are now accepting rolling applications for Existing CMs and Job Seekers.