In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 107: Under the surface
Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience.
Previous episodes about the “above the surface” bits:
Resources:
🔓 52: Out of scope
What is Community Operations, why is it so important, and why should you hire someone specifically to execute it? Erica and Brian give you the rundown.
Boulder County Wildfires:
Community Industry News:
Ops:
Sponsored by:
Vanilla Community Predictions 2022: Vanilla and Higher Logic sat down with 22 community management experts to discover what's coming for community in 2022. Together, they worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, check out their eBook is for you.
C School Coaching and Career Tracks: Taught by industry experts, these small cohort-based-courses combine real-time instruction, collaborative work with other talented professionals, work-applicable projects, and 1:1 coaching to help you go to the next level.
🔓 43: The UI of your operational plan
Erica and Brian talk about why you need a community roadmap, how to build it, and how to present it in your organization.
Community Industry News:
Building A Roadmap:
Sponsored By:
Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences.
C School will help get hands-on education, mentorship, independent practice, and land a full-time job in community.