In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 107: Under the surface
Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience.
Previous episodes about the “above the surface” bits:
Resources: