🔓 56: I don’t want flowers

Why it’s time to leave CMAD behind and level-up as an industry.

• Community Industry News:

  • Kimberly Ndolo joined Wonder as Community Manager

  • Michelle Mathias was promoted to Manager, Community Experience and Programs at Esri

  • Christa Ellis joined Wix as Head of eCommerce Community

  • Jeffrey Steadman joined Cotopaxi as Community Engagement Director

• Let’s all move forward together:

  • Communicate the value you generating often

  • Reassess your personal value and have conversations with your leadership

  • Explore roles that are more aligned to your value

  • Help others tell your story and promote your value

  • Get mentorship from others in the space and learn from their experience

  • Take leadership and business courses to level up

  • Think about the ways you contribute to push the industry forward

• Sponsored by:

  • The Community-Led Report unpacks the now and future of the community industry, with trends, highlights to celebrate, and areas of opportunity for growth, with insights and resources to help.

  • Take on inSided’s 8-week customer health challenge and go from red to green as you burn the churn.

🔓 3: Sell the why

Assessing if your company is ready for community, crafting a vision, and building your plan to gain alignment.

• Building a vision:

  • Marc Benioff

  • “Community is a numbers game.” - Joe Cothrel

• Building a plan:

  • Resource: V2MOM

  • Okrtemplates.com

  • Resource: OKR Planning Template

  • Resource: Plan on a Page Template

• Sponsored by:

  • Khoros Syndication allows you to amplify community content throughout search, purchase, and support in a simple, scalable way.