🧵 69: It pains me to this day

“What is one thing you wish you’d done better in the early days of your community careers?” – Scott Baldwin

🧵 61: We have a couple

“What are the top reasons you see new communities fail?” — Vishwas Katti

Brought to you by Commsor.

🔓 10: Back to Failtown

Erica and Brian return to Failtown to tell tales of some of their biggest screw ups. We innovated these failures so that you don’t have to.

• #Fail

  • Episode 6: So far, so good

  • Flip Video Camera

  • Vanilla Forums Community Blog

  • Brian's Twitter thread on the Admin rank fail 

  • Adam Nichols

• Sponsored by:

  • The Localist event platform aggregates, automates and analyzes all of your events, so you can grow your community

  • Vanilla cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs

🔓 6: So far, so good

Our live session at the 2020 Virtual Comm Chat Summit about our biggest fails unironically ends in failure due to severe weather, Brian pivots to live Q&A, and Bella saves the day.

• #BlackLivesMatter

• Failure Stories:

  • The intention of this episode was to swap stories about the biggest fails we’ve made in our careers and share lessons learned. We will publish those as a separate episode. Thanks to the audience for being gracious as the storm wreaked havoc on our plans!

• Bella:

  • When all else failed, just look at that face!

• Community Books:

  • Building Brand Communities by Carrie Melissa Jones

  • Social Customer Experience by Dave Evans and Joe Cothrel

  • Social Media Marketing by Dave Evans and Jake McKee

• Learning vs. Experience:

  • Steve Jobs on consulting vs. owning results

• Sponsored by:

  • Comm Chat by Commsor is a private network of community leaders who believe the best way to impact the world is through community