In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
π 64: Inception
How to persuade others through the use of an age old framework.
Community Industry News:
Vincent Mayers joined Gradle as Director, Community Operations
Vinicius Camilo joined Distrito as Investor Community Manager
Saumya Bagga was promoted to Senior Community Specialist at G2
Allison Able joined Automation Anywhere as Senior Manager, Community
Christie Fidura started a new role as Director, Salesforce Developer Community at Salesforce
Persuasion
π 62: Read the room
Presenting your strategy to an executive audience.
Community Industry News:
Executive readouts and alignment:
Elements we discussed:
Opportunity Statement/Why
Scope
Research
Company/Community Goals
Business ROI
Health Metrics/Benchmarks
Integrated Approach/Collaboration
Strategy Components
Personas
Programs
Staffing Plans/Resources Required
Platforms
Milestones & Roadmap
Next Steps
Aftershow:
π 23: Be bold. Be brief. Be gone.
How to effectively engage Executives to sell the idea of community, gain their buy-in, and partner for success.
Gaining Executive Buy-In:
Sponsored by: