In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 81: I love a good seasonal engagement program
Erica and Brian explore how OpenSpace and Guru delivered great engagement programs.
Community Industry News:
Valentina Ruffoni joined Disciple Media as Community Experience Lead
Caroline Park joined Atlassian as Senior Manager, Community Engagement
Celina Zamora joined ServiceNow as Community Engagement Manager & Strategist
Ben Garrison joined Zscaler as Technical Moderator and Knowledge Manager
Kimberly Ndola joined Wonder as Community & Content Strategist
Cat Martinez joined Twilio as Principal Developer Community Engagement Manager, Developer Programs
Donna Nicholson was promoted to Community Engagement Manager at Reddit
Melodie Malfa was promoted to Senior Community Manager at Yelp
Erin H was promoted to Community Engagement Manager at Reddit
Clare Stager joined Seed Health as Employee Experience and Internal Community Manager
Engagement Programs:
🧵 65: Try a bunch of stuff
“How can I manage and set engagement expectations/goals when our community members don’t use our service/product everyday therefore may not interact daily/weekly with a community space?” — Hannah Rafter
🔓 29: Post, vote, comment, ask a question, answer a question, or attend a user group
Defining, measuring, and executing community engagement programs to grow your community and achieve your business goals. Also, Peeps.
Community Industry News:
Engagement:
Programs:
Aftershow:
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