In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 25: A Costco-sized warehouse full of Support Engineers
Working collaboratively with Customer Support to build a self-service community, ramping efficiency, and creating business value.
Working with Customer Support:
Sponsored by:
Vanilla’s cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs