In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 5: A whole bag of crap
Understanding users’ motivations, designing community gamification and swag programs, and triggering Erica with U2 puns.
Ranks, rewards, & reputation:
Swag:
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