In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🧵 63: Just two?
“What would be your strategy for a community that holds two distinct personas? In this case, HR managers / People Ops and then their employees? Essentially these two different audiences would be coming together into one community.” — Lizzie LaCour
🧵 59: A big difference
“What differentiating values, if any, do you see in having a new customer join a community versus one who has been using your product for a good amount of time?” — Avi Lekowsky
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