In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🧵 77: Shattered
“How do you rebuild trust in a community where trust has been shattered?” — Cole Zerr
🧵 67: Stuck in a loop
“Growing into management is an exciting opportunity, however, the team still isn’t large enough for you to step away from the IC work (yet). How do you balance the player / coach model in Community?” — Krystal Wu
🔓 50: The cold start
What you should do in the first few months at a new company where you’re building community for the first time.
Community Industry News
Getting Started:
Sponsored by:
Vanilla Community Predictions 2022: Vanilla and Higher Logic sat down with 22 community management experts to discover what's coming for community in 2022. Together, they worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, check out their eBook is for you.
C School Coaching Track: Taught by industry expert Noele Flowers, this 12 week, small cohort-based-course combines real-time instruction, collaborative work with other talented professionals, work-applicable projects, and 1:1 coaching to help early-career community managers become top-notch industry experts.
🔓 21: Everyone wants the big title
A special live episode recorded at Vanilla Conversations. Erica and Brian talk about their experiences as VPs of Community and what it takes to get to that level.
Related episodes:
Sponsored by:
Vanilla cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs
🔓 12: People are #1
Architecting a team, building culture, and leading people to be the best they can be. Also, epic rants by Brian.
Architecting a Team
Resource: Community Team Leveling Guide
Resource: Sample Community Org Structure
Resource: Community DACI