In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 4: Somebody’s going to eat your lunch
Defining “customer experience”, cultivating a customer-first culture, and building a program to meaningfully improve across key touchpoints.
#SaveFerris
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Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities.