🔓 2: The next normal

Living in lockdown, trends and predictions for the industry, and how empathy will guide us forward.

• #covidlife:

  • Erica’s recording setup

  • Brian’s recording setup

• Trends and Predictions:

  • “The worst time to plan for a crisis is during the crisis” - Brian on Twitter

  • Erica’s blog post - On the Other Side

  • Erica’s interview in The Social Influence

  • Brian’s interview in The Social Influencer

  • Brian’s interview in Community5 Home Game

  • Brian on Peers Over Beers Podcast

  • Brian on Conversations with Community Managers Podcast

  • Nike’s epic #playinside tweet

  • Okta CEO on their virtual conference (subscription required)

    1. Twitter thread 

  • Bill Johnston

  • Holly Firestone

• Sponsored by:

  • Khoros’ Atlas Community is a community for community professionals to connect with peers, share best practices, and discuss digital customer experience.