In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe on Apple Podcasts, Spotify, Overcast, Pocket Casts, and everywhere that podcasts are found.
🔓 83: Expert elitism
Erica and Brian explore how Autodesk, Splunk, and Salesforce built pages for their superuser programs.
Community Industry News:
Superuser Program Pages:
🔓 7: This is not a popularity contest
Building a Superuser program, selecting the right members, and launching it into the world.
Superusers:
Sponsored by:
Vanilla cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs.