🔓 83: Expert elitism

Erica and Brian explore how Autodesk, Splunk, and Salesforce built pages for their superuser programs.

• Community Industry News:

  • DL Grant joined Commsor as Community Operations Manager

  • Isabel Ruiz joined Mews as Community Manager

  • Cody A. was promoted to Community Support Specialist at Reddit

  • Mike H. was promoted to Community Engagement Manager at Reddit

  • Leah Knowles joined Vanta as Community Lead

  • Thea Silayro joined G2i as Community Manager

  • Melissa Ly joined Auditboard as Community Manager

  • Emily Hanssen Arent joined Hibob as Head of Community

  • Jessica Hobbs joined CMX as Director of Community Programming

  • Community Launch Guide — now in German!

• Superuser Program Pages:

  • Autodesk Expert Elite Program

  • SplunkTrust

  • Salesforce MVPs

🔓 7: This is not a popularity contest

Building a Superuser program, selecting the right members, and launching it into the world.

• Superusers:

  • Resource: Sample Superuser Guidelines

  • Erica and Brian’s Vanilla Conversations Talks

  • Participation Inequality

  • Celebrate your Superusers

  • Holly Firestone (Theme Song)

  • Tuvy Le

• Sponsored by:

  • Vanilla cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs.