🔓 4: Somebody’s going to eat your lunch

Defining “customer experience”, cultivating a customer-first culture, and building a program to meaningfully improve across key touchpoints.

• #SaveFerris

  • Ferris Bueller knew how to create an amazing experience

• Customer Experience:

  • Jeff Bezos on customer-focus

  • Shipping the org chart

  • Cartoon: customer satisfaction metrics

  • 100 of the Most Customer Centric Companies (2019)

  • Resource: Customer Journey Program Template

• Sponsored by:

  • Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities.